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Frequently Asked


By what time should I arrive at my hotel

Please keep to the arrival time specified in the booking dialogue, or the time you entered in the case of a late arrival. Otherwise your hotel may reallocate the room(s) you have booked, or you may be charged additional fees.


Can I generally request an extra bed for a third person in a double room and at what costs?

It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, by clicking on the room name, you will access the room description.


My arrival time has changed last minute. What should I do?

Please inform your hotel immediately using the contact details in your reservation confirmation. You can also find the hotel’s contact details in your confirmation email.


What's the difference between a Double room and a Twin room?

A double room has one double bed. A twin room has two single beds.